Who we are
This website is operated by Elendipity (“we”, “us”, “our”). Our website address is https://elendipity.com.
For any questions about this policy or how we handle your data, contact us at info@elendipity.com.
The data we collect and why we collect it
Orders and purchases
When you buy a digital pattern, physical kit, or accessory through elendipity.com, we collect the information needed to process and fulfil your order: your name, email address, billing address, and (for physical items) shipping address. We also keep a record of your order history so we can help with any follow-up questions, returns, or support requests.
Payment is processed securely by Stripe. We do not see or store your full card details – Stripe handles this directly. You can read Stripe’s privacy policy at https://stripe.com/gb/privacy.
Newsletter and email marketing
If you sign up to our newsletter, we collect your email address (and name, if you provide it) to send you updates, new pattern releases, and occasional offers. We use an internal CRM to manage our email list and send these communications. You can unsubscribe at any time using the link in any email we send.
Subscription and courses
If you join our crochet subscription or an online course, we collect the account and contact details needed to give you access, track your progress, and provide feedback as part of the subscription.
Workshops, one-to-one classes, school clubs, and DofE courses
For in-person workshops, one-to-one sewing or crochet classes, after-school craft clubs, and Duke of Edinburgh Award courses, we collect the contact details needed to book and run the session (such as name, email, and phone number).
Where a participant is under 18, this information is typically provided by a parent or guardian, and may include emergency contact details required for the safe running of the session. We only use this information for the purposes of running the course or club, and for any safeguarding or administrative requirements associated with it.
For in-person workshops, one-to-one sewing or crochet classes, after-school craft clubs, and Duke of Edinburgh Award courses, we collect the contact details needed to book and run the session (such as name, email, and phone number).
Where a participant is under 18, this information is typically provided by a parent or guardian, and may include emergency contact details required for the safe running of the session. We only use this information for the purposes of running the course or club, and for any safeguarding or administrative requirements associated with it.
Contact forms
When you get in touch through a contact form on the site, we collect the information you provide (such as your name, email address, and message) so we can respond to your enquiry.
Comments
If you sign up to our newsletter, we collect your email address (and name, if you provide it) to send you updates, new pattern releases, and occasional offers. We use an internal CRM to manage our email list and send these communications. You can unsubscribe at any time using the link in any email we send.
Cookies
If you leave a comment, you may opt in to having your name, email address, and website saved in a cookie for your convenience next time you comment. These cookies last for one year.
We also use cookies to keep your shopping basket working, remember your login if you have an account, and (where applicable) for analytics.
Embedded content
Pages on this site may include embedded content (for example, videos or social media posts). Embedded content from other websites behaves in the same way as if you had visited that website directly – it may collect data about you, use cookies, and track your interaction with the content, particularly if you’re logged into that other site.
Who we share your data with
We don’t share data with the third parties but we share data with Stripe simply to deliver your order or booking.
We do not sell your data, and we do not share it with third parties for their own marketing purposes.
How long we retain your data
- Order data is kept for as long as needed to meet our accounting and tax obligations.
- Newsletter data is kept until you unsubscribe or ask us to remove it.
- Comments, if enabled, are retained indefinitely so we can recognise returning commenters.
- Course and club participant details are kept for the duration of the course/club plus a short administrative period afterwards, unless a longer period is required for safeguarding records.
Your rights
Under UK GDPR, you have the right to:
- ask what personal data we hold about you and request a copy
- ask us to correct inaccurate data
- ask us to delete your data (subject to any legal or administrative reasons we may need to keep it)
- object to or restrict certain processing
- ask for your data in a portable format
To exercise any of these rights, email info@elendipity.com.
If you’re not satisfied with how we’ve handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Changes to this policy
We may update this policy from time to time, for example as our tools or services change. The “last updated” date at the top of this page will reflect the most recent version.
Contact information
E-mail: info@elendipity.com